We value your feedback
North Ottawa Community Health System is committed to meeting and preferably, exceeding, your expectations. Positive and negative feedback on your impressions of our facilities and experiences of care, service and staff are very important and encouraged.
Compliments on exceptional service help us recognize and reward staff. Complaints provide a foundation and process for improving your care, and the care of patients that follow you. Additionally, suggestions are welcome as that provides us with your ideas on how to improve.
Should you be dissatisfied or exceptionally satisfied with any aspect of your experience, please tell us. All feedback is made in confidence and is not recorded in your medical record.
Use our on-line feedback form by clicking here.
Each day, Department Leaders make rounds on the patient care units. During this time, they welcome your feedback. If you have an immediate question or concern about your care, please do not hesitate to let us know. We are committed to making things right. We value you as a patient and are always looking for ways to improve our services for all our patients.
Another way we continually improve patient service is to conduct telephone surveys after discharge. We have contracted with Arbor Associates Inc., an independent research firm, to survey patient satisfaction. If you receive a call from Arbor, we would greatly appreciate your taking a few minutes to answer the confidential survey.
If during your time at North Ottawa you have any questions about your care, safety, or medications or are dissatisfied in any way, please contact your nurse or ask to speak to the House Supervisor/Department Director so that we may address your issues promptly. You may also contact our Quality Department at 616-847-5569 or call Nursing Administration at 616-847-5223. If you would like to speak to a department directly please click here to view a department phone list. If you wish to submit a written concern, please submit your concern here or write to:
NOCHS
Quality Department
1309 Sheldon Road
Grand Haven, MI 49417
NOCHS is committed to resolving care and safety issues in a timely manner. However, you may contact the Michigan Dept of Community Health. The address is: Michigan Department of Licensing and Regulatory Affairs, Bureau of Health Systems, Complaint Investigation Unit, P.O. Box 30664, Lansing, MI 48909. The phone number is: 1-800-882-6006. The Web site is: http://www.michigan.gov/bhs
NOCHS is a DNV GL-Healthcare accredited organization. You may also call DNV GL-Healthcare at 866-496-9647, or complete the Patient Complaint Report at dnvglhealthcare.com/patient-complaint-report. Alternatively, you may fax the information to DNV GL-Healthcare at 513-947-1250.
To contact the Operator at North Ottawa Community Health System, please call (616) 842-3600. NOCHS is located at 1309 Sheldon Road in Grand Haven.